Honeyboos is a professional mobile massage service. We provide bespoke massage treatments which are designed to promote relaxation and support overall wellbeing in the comfort of your home or other suitable location.

Booking, Cancellation & Rescheduling

Booking: Appointments can be made via online booking or directly via phone, message. 

An appointment is considered confirmed once a time, date, and location have been agreed  and confirmation has been sent to the client.

By confirming a booking, the client acknowledges that they have consented to the appointment and agree to the Terms & Conditions, including those relating to cancellations, deposits, conduct, and payment. The client also accepts responsibility for full payment of the session length that has been booked.

A link to these Terms & Conditions is included in every confirmation email, and clients are encouraged to review them prior to their appointment.

These Terms & Conditions apply to all clients, including existing clients, once a new appointment has been confirmed.
For online bookings, appointment times may occasionally need to be adjusted to accommodate travel requirements between clients. You will be informed of any changes, and in rare cases an appointment may need to be rescheduled.

Recurring Appointments: Some clients choose to book recurring appointments on a regular schedule (e.g. weekly, fortnightly, or monthly). These sessions are typically agreed in person during a previous appointment or occasionally confirmed via message or email, and then scheduled on the client’s behalf.

Recurring client appointments will not receive a new confirmation email for each session. However, a reminder will be sent 48 hours before the appointment. Each scheduled session is considered confirmed unless cancelled or amended in line with our standard cancellation policy.

By continuing with recurring appointments, the client agrees to be bound by the most up-to-date version of these Terms & Conditions, including any changes to pricing, cancellations, or other booking terms, even if they have not received an individual confirmation email for each session. Clients may request a copy of the Terms & Conditions at any time, or view them on the Massage by Katie website.

Deposits:
For online bookings a 20% non-refundable deposit is required to secure the booking. The remaining balance is due on the day of the appointment by cash or bank transfer.

Group bookings (3 or more people) and commercial bookings: A 50% non-refundable deposit is required to secure the appointment Cancellations, no-shows and late arrivals.

Appointments may be changed or cancelled up to 24 hours before the booking. Deposits for online bookings will be carried over to a rescheduled appointment. Cancelled appointments will result in the loss of a deposit regardless of the notice period.

Changes or cancellations made within 24 hours of the appointment must be communicated directly. The deposit will be forfeited, and the remaining balance of the full treatment cost is still due.

No-Shows: Clients who fail to attend without any notice (no-shows) will be charged the full session fee and may be refused future bookings.

If a client is more than 10 minutes late for their appointment without prior notice, or if we arrive at the property and are unable to gain access (e.g. no one answers the door or responds to contact attempts), the session will be considered a no-show and the full cost of the treatment will still apply. This helps us manage our time fairly and ensures appointments run smoothly for all clients.

If you are not ready when we arrive for your appointment, we’ll always do our best to be flexible. However, your treatment time may need to be shortened to stay on schedule, and the full fee will still apply.

Repeated cancellations, rescheduling, or failure to attend may result in refusal of future bookings.

Payments: Payment For online bookings: the 20% deposit secures the appointment, with the remainder payable on the day of the treatment. Payment is required  via cash or bank transfer.

We do not offer refunds once a treatment has been completed.

 

1. Events Beyond Our Control

If a therapist is unable to attend due to illness, emergencies, or unforeseen circumstances (including extreme weather or travel disruption), we will contact you as soon as possible. You’ll be offered the chance to reschedule at a time that works for you, depending on availability.

 

2. Health & Safety

It is the client’s responsibility to inform us of any changes in health or medical conditions prior to any appointment.

Although a specific treatment type (such as a full body massage) may be booked in advance, the final focus and approach may change following a short verbal discussion at the start of the session. Clients are welcome to adapt their treatment on the day, for example, choosing to focus only on one area or to skip others. By proceeding, the client confirms their consent to the updated treatment plan, and understands that the full appointment time and cost still apply.

By continuing with booked treatments, clients confirm they are fit to receive massage therapy and that they have disclosed any relevant health or medical information that may affect their treatment. It is the client’s responsibility to keep this information up to date before each appointment.

We reserves the right to refuse treatment if:
There are contraindications identified during consultation.

A doctor’s note is required but not provided (e.g., high-risk pregnancy).

The client is under the influence of alcohol, illegal drugs, or certain prescription medications (at therapist discretion).

The client is visibly unwell, has a contagious illness (e.g. flu, vomiting, diarrhoea, or COVID-19 symptoms), or poses a risk to the health of the therapist or other clients.

Pregnant clients:
We do not offer massage treatments during the first trimester (weeks 1–12). Massage is available from week 13 onwards for low-risk pregnancies. If your pregnancy is considered high-risk, we may ask for written consent from your midwife or GP before proceeding with treatme

 

3. Client Conduct & Behaviour Expectations

We operate a zero-tolerance policy for inappropriate behaviour, including but not limited to:
Sexual advances or suggestions.

Foul language.

Aggressive or disrespectful behaviour.

Therapists have the right to terminate the session immediately if they feel uncomfortable or unsafe and full payment will still be required.

If a therapist feels unsafe upon arrival at a client’s premises, they may refuse to proceed with the treatment, and the client will still be charged the full cost of the treatment.

 

4. Hygiene & Cleanliness

All therapists follow strict hygiene protocols, including:

Thorough cleaning and sanitising of all equipment before each client

Fresh, clean linens and towels provided for every treatment

Regular hand washing and use of hand sanitiser before and after each session

Clients are expected to provide:

A clean and safe space for treatment.

Free and accessible parking outside the premises. If this is not available, the treatment may be refused.

If the space provided is unhygienic or unsafe, the therapist reserves the right to cancel the appointment on arrival. The client will be charged in full.

 

5. Refusal of Treatment

We reserves the right to refuse or discontinue treatment at any time for reasons including but not limited to:

Medical contraindications.

Unsafe or unsuitable environments.

Inappropriate client behaviour.

Non-compliance with these Terms & Conditions.

 

6. Discounts

A £5 discount per treatment is automatically applied for domestic bookings of 2 or more people with a minimum treatment length of 60 minutes.

 

7. Pricing & Amendments

We reserves the right to update or increase treatment prices at any time.

Existing clients will be given a minimum of 28 days’ notice of any price changes.

Any appointments scheduled to take place after the notice period, including those booked in advance, will be charged at the new rate.

New clients will be charged at the updated rate immediately following any price change, with no notice period.

Pricing for workplace massage, events, or group bookings may vary depending on the location, number of participants, and specific requirements. These services are not subject to standard hourly rates or discounts, and will be quoted individually.

The most up-to-date pricing will always be available on request and shared in advance of any changes.

Price changes will be communicated via email to all active clients and clearly displayed on the website.

We reserve the right to make changes to the services offered at any time. If these changes may affect your existing or recurring bookings, you will be notified in advance wherever possible.

 

8. Liability Disclaimer

We are not responsible for any adverse reactions to treatments.

It is the client’s responsibility to inform the therapist of any changes to their health or medical status.

We are not liable for any injury or condition arising after the treatment session.

We are fully insured with public liability and professional indemnity insurance.

We cannot accept responsibility for any accidental damage to client property or belongings while working on the premises (e.g. oil spills, breakages). Reasonable care will always be taken to avoid such incidents.

Clients are responsible for their own personal belongings during appointments. We cannot accept liability for lost or misplaced items.

 

9. Legal

Legal action may be taken in cases of non-payment or inappropriate conduct.

By booking a treatment you agree to these Terms & Conditions.

It is the responsibility of the client to review the most current version of these Terms & Conditions before their appointment.

We reserve the right to amend these Terms & Conditions at any time. Updates will be published on our website or provided upon request.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

 

10. Feedback & Complaints

We value feedback to continuously improve our services.

Complaints will be acknowledged within 48 hours and addressed as promptly and professionally as possible.

 

 

 

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